Eq27 Privacy Policy — Your Data, Our Responsibility
Protecting your personal data on the eq27 platform is our top priority. This policy explains what information we collect, how we use it, and what rights you have.
Last Updated: January 2026
What Information We Collect
Account & Identity Information
When you register on eq27, we collect your name, mobile number, email address, and date of birth. National ID or passport details may also be requested for identity verification purposes. This information is used solely for account creation, login security, and age verification. All identity-related data is stored in encrypted form and protected against unauthorized access. eq27 never sells or rents your personal identity information to third parties.
Device & Browser Information
When you use the eq27 platform, your device type, operating system, browser name and version, and IP address may be collected automatically. This technical information is used to improve platform performance, detect suspicious logins, and optimize the mobile experience. Since most users in Bangladesh access the platform from mobile devices, mobile-related data is particularly important. Device information is never used to identify any individual; it is analyzed only for overall platform improvement. This data collection is a standard part of web services and applies to all modern platforms.
Payment & Financial Data (BDT)
Transaction data related to BDT deposits and withdrawals on eq27 is recorded, including mobile banking numbers (e.g. bKash, Nagad, Rocket), transaction amounts, and timestamps. Full card or bank account numbers are never stored on our servers — sensitive payment details are handled securely by the payment gateway itself. Financial data is used to verify transactions, resolve disputes, and comply with anti-money laundering regulations. eq27 manages financial data in accordance with applicable Bangladesh Bank guidelines. Your full transaction history is accessible from your account at any time.
Usage Data & Behavioral Data
Behavioral data — such as which games you play, which cricket or football markets you spend time on, and which betting sections you use most — is collected to personalize your experience. Usage data also helps identify areas of the platform that need improvement and informs the planning of new features. This data is never shared with third parties for advertising purposes without your consent. eq27 analyzes it solely to raise platform quality and enrich the user experience.
Purpose of Data Use
Eq27 uses collected data only for specific, legitimate, and transparent purposes. The main reasons your information is used are explained in detail below.
- Account Management: Your information is used for registration, login, password recovery, and account verification. It also supports two-factor authentication to ensure secure account access.
- Payment Processing: Financial information is used to process BDT deposits and withdrawals, verify transactions, and resolve any issues that arise.
- Security & Fraud Prevention: Device and behavioral data is analyzed to detect unusual logins, multiple accounts, or suspicious financial activity.
- Service Improvement: Usage patterns are analyzed to make cricket betting, football odds, and popular game categories more intuitive and engaging.
- Contact & Support: Important account notifications, transaction confirmations, and support messages are sent to your mobile number or email.
- Legal Obligations: Data required to comply with applicable Bangladeshi laws and regulatory directives is retained accordingly.
Eq27 never sells your data to advertising networks. If the purpose of data use changes, you will be informed in advance and fresh consent will be sought where required.
Cookies & Tracking Technologies
Eq27 uses cookies and similar technologies to make your browsing experience smoother and more personalized. Cookies are small text files stored in your browser that help recognize you on return visits. eq27 uses three types of cookies: essential cookies (for login state and security), functionality cookies (to remember your preferences), and analytics cookies (to improve the platform). Essential cookies cannot be disabled as they are required for the platform's core functions. However, analytics and optional cookies can be turned off at any time through your browser settings.
Eq27 does not use third-party advertising cookies. The platform uses both session cookies (cleared when the browser is closed) and persistent cookies (stored for a set period), each with a defined lifespan and purpose. Local storage technology may also be used, which works similarly to cookies but can hold more data in the browser. You can clear cookies at any time through your browser's privacy settings.
Data Storage & Security
Eq27 uses industry-standard security technology to protect your personal information. All sensitive data is transmitted via SSL/TLS encryption, which prevents third-party interception as information travels between your device and our servers. Passwords stored in our database are hashed, meaning even our staff cannot view your actual password. Our server infrastructure undergoes regular security audits and active unauthorized-access detection systems are in place. We follow international Payment Card Industry (PCI) standards for handling all financial data.
Data Retention Period
Your data is retained for as long as your account remains active. Following a request to close your account, certain data may be retained for the period required to fulfill legal obligations. Financial transaction records are kept for the duration prescribed under Bangladeshi law. Once the applicable retention period expires, data is securely deleted or anonymized. You may request deletion of your data through our support team; however, we may be required to retain certain information due to legal obligations.
Response to Data Breaches
If a data security breach occurs that affects your personal information, eq27 will notify you as promptly as possible. You will be informed transparently about the nature of the incident, its potential impact, and the steps taken in response. Our security team monitors for potential threats around the clock and ensures a rapid response. Regular system updates and security audits are conducted to prevent data breaches.
Third-Party Data Sharing
Eq27 does not sell your personal data to third parties or share it for advertising purposes. However, limited information may be shared with trusted partners to deliver specific services. The purpose and scope of each data-sharing instance is clearly defined, and no information is transferred beyond what is necessary. eq27 ensures that all third-party partners adhere to our privacy standards.
When and With Whom Your Data May Be Shared
- Payment Processors: Necessary financial information is shared with mobile banking and payment gateway partners to process BDT transactions. These partners operate under their own privacy policies and use the information solely for the designated purpose.
- Identity Verification Services: Necessary information may be shared with licensed identity verification providers for fraud prevention and age verification. This process is part of our responsible gaming policy and helps keep minors off the platform.
- Legal Obligations: Data may be disclosed to Bangladeshi authorities in response to court orders, government investigations, or other legal processes. In such cases, eq27 does not provide any information beyond what is legally required.
- Technology Infrastructure Services: Server hosting and cloud service providers may process limited data for technical purposes, and they operate under strict data processing agreements.
In the event of a business restructuring, merger, or acquisition, your information may be transferred to the new entity, but the terms of this privacy policy will remain in effect. eq27 will notify you in advance of any such change and, where necessary, give you the opportunity to provide fresh consent. eq27 never transfers your data to political parties, advertising agencies, or data brokers.
User Rights, Policy Updates & Contact
Your Data Rights
Every eq27 user has certain fundamental rights over their personal data, and we are committed to honoring them. You can view and review the information stored in your account at any time. You may contact the support team to correct any inaccurate or incomplete data, and we will update it within a reasonable timeframe. You may also request account closure and deletion of your personal data, though some information may be retained for a legally defined period due to compliance obligations. You have the option to object to certain processing activities and to opt out of marketing communications. eq27 treats every privacy-related request with the utmost seriousness and strives to respond as quickly as possible.
You have the right to know what information is stored in your account at any time. You may also request a full copy of your data through our support team.
Incorrect or outdated information can be corrected at any time through your profile settings or by contacting the support team.
You may request deletion of your data at any time upon account closure. No data is retained beyond what is legally required.
You may object to marketing communications or certain types of data processing, and eq27 is obligated to honor such requests.
Privacy Policy Update Information
Eq27 may update this privacy policy from time to time, particularly in response to new platform features, legal changes, or service expansions. If significant changes are made, you will be notified in advance by email or account notification. The "Last Updated" date at the top of the page will always reflect the most current version of the policy. Continued use of the platform after an update constitutes your acceptance of the revised policy. We recommend reviewing this page regularly.
Contact Methods
For any privacy-related questions, complaints, or requests, please contact the eq27 support team directly. You can reach us at support@eq27.net — we aim to respond to all privacy-related messages within business days. eq27 is committed to keeping your data secure and treats your concerns with the utmost priority. For more details, please visit our FAQ Page Visit us or speak directly with the support team.
Your Data is Safe — Get Started Today
Eq27 maintains the highest security standards to protect the privacy of users in Bangladesh. Every transaction, every betting session, and every piece of personal information is secured and encrypted. Join eq27 with confidence and enjoy the best betting experience in Bangladesh.